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CASCO-IVR is a component of

CASCO® Voice Server.


CASCO-IVR Overview

is a component of CASCO® Voice Server. It helps deploy IVR solutions quickly by offering a wide variety of ready-to-go , industry-focused IVR solutions.


General System Features:

  • Support many PBX links
    " Analog, Digital, and VOIP [SIP] ".
  • Auto Attendant Module.
  • Proprietary Scripting Language making it easy for system admin to add unlimited different tree levels.
  • Supports Multiple Languages, and Sub-Languages.
  • Rich reports contains analytical and graphical layouts.

CASCO-IVR
Benefits

  • Dramatic reduction in operational costs.
  • Improves productivity.
  • A higher percentage of calls can be partially or fully automated.
  • Frees service agent from many routine tasks.
  • Savings in overhead costs resulting from decreased labor expenses.


Benefits Of CASCO-IVR

Enterprise and SMB Database Support:

  • MS-SQL.
  • SAP.
  • Oracle.
  • Microsoft Dynamics.

Supports CRM integration:

  • Order Status.
  • Account Balance.

Email,Faxing and SMS Support.

Automated Service Support:

  • Text to Speech.
  • Customer Surveys.
  • Customer Reminder.

Real-Time Reporting.

Medical Care Solutions.

Banking Solution:

  • ATM Modules.
  • Customer Modules:
    1. Balance Inquiry.
    2. Payments and Transactions.
    3. Accounts Maintenance.
    4. Cards Activation.

Add-on Modules:

  • Speech Recognition.
  • Text to Speech.

Current IVR Deployments :

  • Stock quotes and trading.
  • Insurance claims.
  • Travel arrangements.
  • Restaurant reservations.
  • Banking activities.
  • Interaction with government agencies.
  • Directory Assistance.
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